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Welcome to viagogo

Help Centre

How do I contact viagogo?

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The best way to contact us:


  • Click here to Log in to your account with the email address you used to create your order or listing.
  • Choose either 'My Purchases' or 'My Sales'.
  • Select the order you wish to contact us about and click on the 'Customer Support' link.
  • Choose the question you want to ask.
  • We’ll immediately check your order and give you a tailored answer.
  • For questions where it’s possible to provide a reply from an advisor, click ‘No - Contact Us’ after ‘Did you find this answer helpful?’ and submit your query.
  • One of our customer support advisors will reply as soon as possible.

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If you don't have an order or listing yet, the answer to your question may be found in our top FAQ's


You may also contact us via email at customerservice@orders.viagogo.com although we strongly recommend that you log in and contact us through My Account. By logging in, we will have all the details about your order at hand and our advisors will be able to reply to you faster.


Our customer support helpline is  +353 766 801 028
You will need to enter your order ID when prompted so please have this to hand before dialling.

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Customer Support Helpline Numbers


We currently provide customer support in the following languages
English, Spanish, German, French, Italian, Dutch, Portuguese, Japanese, Chinese, Mandarin, Korean, Polish, Croatian, Russian



Please have your order number ready
You will need to enter this when prompted

Americas

  • United States 08772 632 410 (US) or +1 8772 632 410 (International)

  • Argentina +54 11 59842168

  • Brazil 21 39580181 (BR) or +55 21 39580181 (outside BR)

  • Chile +56 2 29381127

  • Colombia +57 24855871

  • Mexico +52 5559854524



Europe

  • United Kingdom 020 3137 6080 (UK) or +44 20 3137 6080 (outside UK)

  • Ireland +353 766 801 028

  • Austria +43 720 115 826

  • Belgium +32 784 80408

  • Bosnia and Herzegovina +387 33 902 936

  • Croatia +385 1 554 4217

  • Czech Republic +420 228 883 086

  • Denmark +45 8988 7866

  • Finland +358 9 4245 1068

  • France 09 75180956 (FR) or +33 9 75180956 (outside FR)

  • Germany 08921093184 (Germany) or +498921093184 (outside Germany)

  • Italy +390240326336

  • Macedonia +389 2 5517476

  • Netherlands 085 8881523 (NL) or +31 85 8881523 (outside NL)

  • Norway +47 8150 3135

  • Poland 22 292 39 56 (Poland) or +48 22 292 39 56 (outside Poland)

  • Portugal 308 800 795 (PT) or +351 308 800 795 (outside PT)

  • Spain 901 667704 (ES) or +34 901 667704 (outside ES)

  • Sweden 0 101 992 563 (SE) or +46 101 992 563  (outside SE)

  • Switzerland +00 41 225 083 203

  • Russia +7 495 669 4213



Middle East & Africa

  • Israel +972 3 978 6026

  • South Africa 012 004 8206 (South Africa) or +27 12 004 8206 (outside South Africa)



Aisa Pacific

  • Australia (0)283 180 255 (AU) or +61 283 180 255 (outside AU)

  • New Zealand +64 4 831 88 31

  • China +86 40 08 423 252

  • Hong Kong +852 580 380 15

  • Japan 0345787966 (JP)or +81345787966 (outside JP)

  • Singapore +65 3159 0566

  • Taiwan +886 2 5592 4880



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